Terms of service.

Fulfillment Policy
Effective Date: [Insert Date]

Oliver Digital Marketing LLC is a service-based business specializing in digital marketing strategy, paid media management, and consulting services. This Fulfillment Policy outlines how and when services will be delivered after purchase or agreement.

1. Service Delivery

We provide digital marketing services that are custom-scoped for each client. These services may include, but are not limited to:

  • Paid Media Management (Google Ads, Meta, Microsoft, LinkedIn, etc.)

  • Digital Strategy & Audits

  • Analytics & Tracking Implementation

  • Marketing Automation & ABM

  • Fractional CMO/Marketing Director Support

  • Social Media Management

Services are delivered remotely unless otherwise specified in writing.

2. Fulfillment Timeline

Service timelines depend on the agreed-upon scope of work and are communicated clearly in each client proposal and contract. General delivery windows:

  • Strategy Consultations: Typically fulfilled within 5-7 business days of purchase or scheduled via Google Calendar.

  • Ongoing Management Services: Begin on a mutually agreed start date after onboarding is complete.

  • One-Time Projects (e.g., audits, tracking setups): Dependent on scope and complexity. Typically completed within 7–14 business days from project start.

Any changes to timelines due to scope adjustments or client response delays will be communicated promptly.

3. Client Onboarding

To begin services, clients must provide all necessary access credentials, account information, or materials requested during onboarding. Fulfillment may be delayed if onboarding is incomplete.

4. Communication & Reporting

Clients will receive regular updates via email, meetings, or shared dashboards based on the service level. Fulfillment includes delivery of agreed reports, assets, or performance reviews as outlined in the service agreement.

5. Refunds & Cancellations

Due to the nature of digital services, we do not offer refunds once strategy work, consulting, or campaign management has begun. However, clients may cancel future services with written notice per the terms outlined in the signed agreement. For hourly or project-based work, clients are only billed for work completed.

6. Contact

If you have any questions regarding our Fulfillment Policy or need to discuss your service delivery:

Oliver Digital Marketing LLC
Email: jared@oliver-digital-marketing.com
Fort Collins, CO, USA